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	Full Event Programme

Programme

EBF 2011 will have two separate programmes covering the two streams of Customer Acquisition & Retention and Operations, Risk & Security. Both programmes are currently being developed and will feature keynote presentations, panel discussions and workshops. As usual there will be a glittering array of speakers including senior bankers, industry experts and representatives from governmental agencies

Customer Acquisition & Retention

Online Banking
Branch Banking
Customer Services/CRM Innovation
Mobile Banking
Customer Analytics
Innovative Sales and Marketing Tools
New Revenue Generation Opportunities

Operations, Risk & Security

ICT Infrastructure
Core Banking
IT Security
Operational Risk Management
Credit Risk Management
Combating Fraud
Outsourcing Managed Services

Programme 2010

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Programme 2009

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EBF 2010 In association with:

EBF 2010 Sponsors

Workshop Sponsors:

EBF Dining Club Sponsors 2010:

2010 Banking Delegates:

Media Partners: