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Full Event Programme



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Programme

EBF 2011 will have two separate programmes covering the two streams of Customer Acquisition & Retention and Operations, Risk & Security. Both programmes are currently being developed and will feature keynote presentations, panel discussions and workshops. As usual there will be a glittering array of speakers including senior bankers, industry experts and representatives from governmental agencies

Customer Acquisition & Retention

  • Online Banking
  • Branch Banking
  • Customer Services/CRM Innovation
  • Mobile Banking
  • Customer Analytics
  • Innovative Sales and Marketing Tools
  • New Revenue Generation Opportunities

Operations, Risk & Security

  • ICT Infrastructure
  • Core Banking
  • IT Security
  • Operational Risk Management
  • Credit Risk Management
  • Combating Fraud
  • Outsourcing Managed Services

Programme 2010


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Programme 2009


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EBF 2010 In association with:
EBF Dining Club Sponsors 2010:
2010 Banking Delegates:
Media Partners: