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Example of delegates who have attended the
Customer Acquisition & Retention Stream’
| ABN Amro Bank NV | Head of Direct Channels Commercial Banking | NETHERLANDS |
| Absa Group Limited | Head:Internet Channel, Digital Channels | SOUTH AFRICA |
| Abu Dhabi Islamic Bank | Vice President - Head of Service Quality | UAE |
ALLIED IRISH BANK/AIB CORPORATE BANKING |
Head of Corporate Services |
Ireland |
| Alpha Bank | Retail NPL Assistant Manager | GREECE |
| Alpha Bank Albania SA | Head of Retail Banking Business | ALBANIA |
| Arab National Bank | CIO, GM Head of IT | SAUDIA ARABIA |
| Banca Intesa Russia | CIO | RUSSIA |
| Banca Mediolanum spa | Head of Customer Operations | ITALY |
BANCO BPI |
Retail Director |
Italy |
Banco Popolare |
Head of International Division |
Portugal |
Banco Sabadell |
Director Commercial Practices |
Spain |
| Banco Espirito Santo SA | Head of Quality of Service Department | PORTUGAL |
BANK AUSTRIA |
MD IT Strategy |
Austria |
| Bank Leumi | Chief Technology Officer | ISRAEL |
BANK PEKAO SA |
Director of Modelling, Monitoring and Analysis Unit |
Poland |
| Bank Respublika | Head of the Branch | AZERBAIJAN |
| Bank Zachodni WBK S.A. | Financial Services Director | POLAND |
| Barclays | Director, Distribution Services | UK |
| Barclays Bank | Retail Experience Development, Director | UK |
Bawag PSK |
Head of Sales Organisation |
AUSTRIA |
| Bawag P.S.K. | Sales Organisation | AUSTRIA |
BBVA |
Country Manager |
Spain |
| BNP Paribas Fortis | Head of Business Development | UK |
| Bre Bank SA | Deputy Director, Controlling & Management Marketing Department | POLAND |
| Bre Bank SA | Deputy Sales Director | POLAND |
| Caja Mediterráneo | Projects Management Director | SPAIN |
Caxia Nova |
Director General |
Spain |
Citibank |
VP Business Development |
United Kingdom |
| Citigroup Inc | EMEA Head of Electronic Banking Technology | UK |
| Credit Suisse | Managing Director | SWITZERLAND |
Commerzbank AG |
Director of Business Development |
Germany |
CO-OPERATIVE BANK |
Business Division Manager |
United Kingdom |
DANSKE BANK |
Senior Vice President |
Denmark |
Deutsche Bank |
Head of Business Management & Innovation |
Germany |
| Deutsche Bank AG | Director | GERMANY |
| Dexia SA | Director Organisation | BELGIUM |
| DHB Bank | Head of Retail Banking | NETHERLANDS |
Dresner Bank |
Head of Product Management |
Germany |
Emporiki Bank |
Manager Organisation Division |
Greece |
Fortis Banque |
IT Security Division Manager |
Belgium |
| First Ukrainian International Bank JSC | Deputy Chairman of the Board | UKRAINE |
| Fortis Bank | Head of Program Office & Fast Forward Program | BELGIUM |
GARANTI BANK |
Executive Vice President |
Turkey |
GENERALI BANK |
Head of Technology |
Austria |
HSBC |
Senior Executive Retail Banking |
France |
| Hypo Vereinsbank | Head of Multichannel Management | GERMANY |
| ICICI Bank UK plc | Head of Retail and Direct Banking | UK |
ING Direct |
CIO |
Netherlands |
| ING Bank AS | Vice President Internet Banking | TURKEY |
Intesa Sao Paolo |
Customer Services Manager |
Italy |
Komercni Banka |
Head of Retail Projects |
Czech Republic |
| Jordan Kuwait Bank | Executive IT Manager | JORDAN |
La Ciaxa |
Head of Information Systems |
Spain |
Lloyds TSB |
Head of Innovation |
United Kingdom |
| Mashreq Bank PSC | VP & Head of Products Business Development & Strategy | UAE |
| Millennium BCP Group SA | Director Area | PORTUGAL |
MKB Bank |
Strategic Project Manager |
Hungary |
| National Australia Bank Ltd | Head of IT Architecture | UK |
Nationwide |
Regional Director Retail |
United Kingdom |
| Nordea | Senior Vice President | DENMARK |
| Nordea Bank AB | Senior Manager, Online & Mobile Payments | FINLAND |
| Nykredit | IT Director | DENMARK |
| OJSC Alfa-Bank | Head of Retail Technologies | RUSSIA |
| OTP Bank Plc | Operational Deputy of the Managing Director of Retail Banking | HUNGARY |
Poste Italiane S.p.A |
President of Post Branches |
Italy |
| Rabobank Nederland | Group Purchasing Category Manager ICT | NETHERLANDS |
| Raiffeisen International | Head of IT Retail Business Solutions | AUSTRIA |
Rosbank |
CIO |
Russia |
Royal Bank of Scotland |
Director Business Transformation |
United Kingdom |
| Santander UK | Head of Risk Oversight Wholesale | UK |
SEB |
Head of Business Development |
Sweden |
| Sopron Bank | Chief Executive Officer | HUNGARY |
SVENSKA HANDELSBANKE |
VP Business Architecture |
Sweden |
| The Bank of Tokyo-Mitsubishi UFJ Ltd. | Principal Analyst eBusiness & IT Initiatives Division | JAPAN |
| The Royal Bank of Scotland Group | Deputy Head of Cross Products Operations Technology | UK |
| The Royal Bank of Scotland Group plc | Head of Mobile Banking | UK |
| TT Hellenic Postbank S.A. | Executive IT Advisor | GREECE |
| TT Hellenic Postbank S.A. | Head of Legal Department | GREECE |
| Turkiye Garanti Bankasi A.S | Head of Multi Channel Banking | TURKEY |
| UBS AG | Global Head of Shared Applications & Channels | SWITZERLAND |
| UniCredit | Deputy CSO | ITALY |
UNICREDIT BANCA |
Director BDM |
Italy |
Unicredit Group |
Head of Multichannel Banking |
Italy |
| Volksbank International | Retail Loans Manager CEE/SEE | AUSTRIA |
| Volksbank International | Head of Retail International | AUSTRIA |
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| EBF 2010 Sponsors |
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